This is a framework agreement between Maritech Systems AS (the Supplier) and their customers (the Customer) for the delivery of software, cloud services, and related services.
How long does the agreement last?
The agreement has a minimum duration of one year and is automatically renewed annually.
Termination must be made in writing with six months' notice. A reduction in the number of users for cloud services must be made in writing with three months' notice.
Ordered services remain valid as long as they are paid for, regardless of the agreement period.
What happens upon termination?
The Supplier will stop delivering services at the end of the agreement period.
The Customer is responsible for payment for services delivered up to the termination date.
What prices and payment terms apply?
Prices are agreed upon for each individual contract and confirmed in the order confirmation.
Payment terms and any additional services are regulated in the agreement.
Sales and Delivery Terms
What are the Customer’s obligations during a delivery?
The Customer must actively cooperate to facilitate the delivery, secure necessary third-party agreements, and cover any extra costs due to delays.
Who is responsible for following up on the agreement?
Both parties must appoint a representative responsible for managing the agreement and all written communication.
How can the agreement be amended?
Changes must be requested in writing by the Customer.
The Supplier will inform the Customer of any consequences regarding price, timeline, or service levels.
The Customer must confirm changes within 10 days.
Who is responsible for third-party services?
The Supplier is not responsible for third-party products or services unless explicitly agreed.
The Customer is responsible for compatibility and for entering any necessary agreements.
What confidentiality rules apply?
The Customer is required to keep all confidential information from the Supplier confidential.
This obligation also applies after the agreement ends.
What are the payment terms?
Payment must be made within 10 days.
Delayed payments are subject to interest in accordance with the Norwegian Interest on Overdue Payments Act.
Billing is done in advance for licenses, maintenance, and SaaS services, and in arrears for consultancy work.
Can prices be changed after the agreement is signed?
Yes. The Supplier may adjust prices due to changes in public taxes and fees.
Annual price adjustments may also be made based on the Consumer Price Index or a minimum 2% increase.Other price changes may be made with 14 days’ written notice from the Supplier.
Who owns the software and data?
The Supplier holds the copyright to its own developed products. The Customer is granted a time-limited usage license.
The Customer owns their own data, but the Supplier may use anonymized data to improve its services.
What happens in case of a breach of contract?
Liability is limited to direct losses, up to a maximum of NOK 50,000.
Complaints must be submitted in writing within 30 days of discovering the breach.
Can the agreement be transferred to a third party?
The Supplier may transfer the agreement to a third party with written notice.
The Customer may only transfer the agreement with the Supplier’s written consent.
How are disputes resolved?
The agreement is governed by Norwegian law, and any disputes will be handled by the Oslo District Court.
Where can I find more information?
*Please note: This is a summary, and the terms outlined in the framework agreement and specific purchase contracts will always take precedence.